Lync 2013: An error occurred during the screen presentation

Lync can Share but it won’t connect to a shared screen. It seems to be an issue with corrupted updates.

  • User had KB2760556 installed twice and also KB2760512.
  • Uninstall all 3 Lync updates under the Office 2013 section (Control Panel, Programs, Programs and Features, View Installed Updates).
  • Restart.
  • Download and install KB2760512 first (User is able to connect to a shared screen).
  • Download and install KB2760556. No more errors.

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