Unexpected error when trying to view or add Roles (or Features) on Server 2008 R2

After opening Server Manager  it start collecting data, then I was getting an error and Roles nor Features will show. This is how I fixed this issue:

  • Download the Microsoft System Update Readiness Tool from this link and run it.
  • It might take a while to install but as long as you don’t get any errors just wait.
  • Once completed, open the log file created at:
  • In my case, this is what I got from the log file:


  • You can quickly realize there were 2 corrupted files. These are located at:
  • Take ownership of these individual files and rename them to .OLD for example.
  • Copy the same files from an updated Server 2008 R2.
  • Test Server Manager and it should be working again, like it did for me.

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